Inventory
Lead Management
Staffing
Market strength in 2019 was just ahead of 2018, with approximately a third (36.9%) of dealers reporting improvement year over year, and a smaller proportion (32.2%) finding conditions tougher.
More than three quarters (76.3%) of used car dealers found it more difficult to source the inventory they wanted in the last 12 months compared to 2018.
Recruiting new employees is getting increasingly difficult. More than a third (38.6%) of those that took part in the CarGurus One Voice Report said recruiting was either more difficult or much more difficult.